Questions & answers

When someone sends you a package you get a text with a link. Open it, type your community and drop a pin on your house (or share your GPS location), then add a landmark like “behind the blue mosque, opposite the supermarket” or a photo of your gate. Your courier uses these to come straight to your doorstep.

Yes. Your pin, a landmark and a photo are all the courier needs to find you.

No. Once a courier has delivered to you, your next link offers the same place: tap “Deliver here” and you’re done. Only you see these places, never the sender. With an account you can also save places like Home or Work.

No. The link opens a simple page in any phone browser. No account or download is needed.

No. Enter your mobile number and we text you a 6-digit code. There is no password to remember or lose.

Invite a friend during a free-delivery campaign. Open Account → Invite friends in the app and share your referral code or link. When your friend signs up with your code and confirms their phone number, you both get a free delivery. When you send a package, switch on “Use a free delivery” and it costs nothing.

When you create your account, enter your friend's code in “Friend's referral code”. If you opened their link on the website, the code is shown there. Once you confirm your phone number during a campaign, your first delivery is free and your friend gets one too.

No. Each friend who joins with your code gives you one more free delivery. You can see how many friends joined and how many free deliveries you have left under Account → Invite friends.

Please share! Posts help your friends find us, and the more people see your code, the more of them can sign up. But free deliveries come only from friends who sign up with your code, not from the post itself.

They work while the campaign runs, so use them before it ends. When a campaign is announced as coming soon, friends who join early count too: your free deliveries unlock on launch day. Friends who sign up when no campaign is running or announced don't earn free deliveries.

It depends on the distance, the vehicle (motorbike, keke or car), the time of day (rush hour and late night cost a little more) and how many couriers are free near you. You always see the price before you confirm.

MTN or Orange mobile money, your StarDrop wallet, or cash on delivery. With cash on delivery you pay the courier for the items and the delivery when your order arrives.

Yes. Once a courier accepts your delivery, the sender can watch them on the map, and the receiver can follow them live from the text link.

Only the sender, you, and the courier assigned to your delivery. We read your location only when you tap to share it, never in the background.

Links expire for your safety. Ask the sender to resend the link from their app.

Log in and open Account → My store (on this website or in the app). Create your store, add items with photos and prices, then tap Publish. You can let StarDrop collect payment for you, or have customers contact you on WhatsApp.

A store built from other stores' products. Share your links, and every time someone buys through them you earn the commission shown on the product, paid into your wallet when the order is delivered.

Open Account → My wallet and tap Cash out. Choose MTN or Orange money and confirm with the code we text you.

Install the StarDrop Courier app, sign up with your phone number, and submit your national ID, driver's license and vehicle details (motorbike, keke or car). Our team reviews registrations, usually within two business days.